We are using the best & efficient country courier services for shipping. All the orders take 4 – 19 days average to reach the customer. You can contact the support anytime to know the location of your order.

How much is shipping?

  • We have FREE worldwide shipping.

How do I track my package?

  • You can check on the status of your order at any time by emailing the customer support desk at [email protected]

How long does it take for an order to arrive?

  • This depends on the product ordered, as well as your country.
  • Average delivery times are 4 – 19 days.
  • If you’re still not sure, just email us. We’re happy to help.

I ordered 2+ items, but only received one, where’s my order?

  • Multiple sellers provide there products on Potterhood, so mostly the products are delivered separately.

What if you don’t receive the order in 45 days? 

Firstly, we will refund the whole amount paid by you. This happens rarely when there is an issue in the address or there is some issue with the customer’s country’s courier service.

We provide the best after-sales support in the whole world.

You can even try that now! Just message us a simple, “Hi.” on our social media or on the mail support. Believe us, you will get a super friendly, intelligent and caring person at the other end.