We are using express country courier services for shipping. All the orders take 6 – 14 days average to reach the customer. You can contact the support anytime to know the location of your order.

Customized order take 5-7 days extra compared to normal orders

What if you don’t receive the order in 30 days? 

Firstly, we will refund the whole amount paid by you. This happens rarely when there is an issue in the address or there is some issue with the customer’s country’s courier service.

We provide the best after sales support in the whole world.

You can even try that now! Just message us a simple, “Hi.” on our social media or our mail support. Believe us, you will get a super friendly, intelligent and caring person at the other end.

SHIPPING TO USA

COUNTRY USPS/UPS/DHL EXPRESS DELIVERY
COSTS DELIVERY TIMES (BUSINESS DAYS)
United States FREE for all orders 4-9 days

SHIPPING TO OTHER COUNTRIES

REGION COUNTRY Country Postal Services/DHL/UPS/EMS DELIVERY
COSTS DELIVERY TIMES (BUSINESS DAYS)
Europe France, Spain, Germany, United Kingdom, Italy, Sweden, Norway, Switzerland, Austria, Poland, Netherlands, Belgium, Denmark, Finland, Greece, Ireland, Portugal FREE for all orders, no minimum  7-15 days
Oceania Australia, New Zealand FREE for all orders, no minimum  7-15 days
Asia Hongkong, Taiwan, Singapore, Macau, Japan, Korea, India, Malaysia,Thailand, Philippines FREE for all orders, no minimum  7-15 days
North America Canada FREE for all orders, no minimum within 12 days
Worldwide Other Countries FREE for all orders, no minimum within 20 days

*Delivery times are estimates and commence from the date of shipping, rather than the date of personalized order, and can take longer than expected due to invalid address, customs clearance procedures or other causes.

DELIVERY

Please note that it is the customer’s responsibility to provide us with a correct and complete shipping address. If your shipping address is different from your billing address please specifies this during checkout.

After we begin to deliver your order, we will be sent you a Shipping Notification email, including the information of your Order ID and Tracking Shipping Number. You can check the status of your order online by logging into the Track My Order page with your Order ID and email.

NOTE: If your package does not arrive in the estimated delivery time, or you have any other questions regarding shipping, please contact our customer service at mypotterhood@gmail.com