All defined terms used below shall have the meanings set forth in our Terms and Conditions. See [https://potterhood.com/terms-conditions/].
OUR 30 DAY WARRANTY
All products come with a FREE replacement warranty for 30 days from purchase. IF your purchase does not match the description or is the item is defective, please contact us within 72 hours of receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 72 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at [email protected] – we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your receiving of the order, unfortunately we can’t offer you a refund or exchange.
In order to receive your refund please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
Request your Return Authorization Number and by emailing [email protected] with detailed reason for return and pictures or a video of the product that supports your reason.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.
Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at Potterhood. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.