How much is shipping?
- We have FREE worldwide shipping.
How do I track my package?
- You can check on the status of your order at any time by emailing the customer support desk at email@example.com.
How long does it take for an order to arrive?
- This depends on the product ordered. Most of our items products are printed/manufactured on demand. It typically takes about 7-10 days to get your item printed, shipped, and delivered. All item ship from our US print facility and travel via UPS to your address, tracking numbers available.
- For non-apparel items, delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
- If you’re still not sure, just email us. We’re happy to help.
I ordered 2+ items, but only received one, where’s my order?
- Since we print on demand and we have a large assortment of products stocked in different warehouses around the world, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once, they are on the way.
SHIRTS & APPAREL
What type of t-shirts do you print on?
- We print on the highest quality, finest, softest, comfiest material ever.
RETURNS & EXCHANGES
Basic Refund Policy
- There are 3 types of items Potterhood sells, and all 3 have slightly different Refund Policies:
- Retail Items: These have a full 30-day refund guarantee. If you don’t like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
- Apparel: These have a full 30-day refund guarantee. If item is defective, we will replace it at no cost to you. You CANNOT return apparel unless they are defective. For size exchanges please read below.
- Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
- For all applicable returns, please email support for the return address.
We process orders immediately after they are purchased through automated software. Unless there was an issue with processing your order, any order that is attempted to be canceled after 60 minutes from time of purchased shall be considered processed and we can’t edit, alter, or cancel an order after it is processed. Any cancellation requests within 60 minutes from time of purchase will be honored, as long as the order number and/or customer email address used to purchase is in your cancellation request.
How do I exchange apparel for a different size?
- If your apparel doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on).
- Make sure to include details on the correct size needed sent back.
- You have 30 days to exchange your item.
- Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at firstname.lastname@example.org.
What do I do if I received the wrong item or my item is defective?
- If this happens, we are truly sorry. Please email us at email@example.com and tell us your order number and details.
- We will take care of you and cover all costs of getting you the right item. We will send you a new item and pay for your shipping to send that one back to us. We will make sure to correct the issue ASAP.
STILL HAVE QUESTIONS?
- Sure, no problem! Just email us at firstname.lastname@example.org and we’ll get back to you right away.
- You can even contact on our social media specially on Instagram and Facebook for fast response.